Online Shopping Consumer Behavior Research Report

Online Shopping Consumer Behavior Research Report

If you are involved in e-commerce, it is crucial you understand consumer behavior online. As a consumer myself, I look at certain things but everyone is different so I can’t just base my whole strategy on what I would do, I have to look at the big picture and focus on what is more important to most people. I was thinking where I could improve and what to focus on a bit more so I decided to conduct my own research.

I made an online survey using SurveyMonkey and sent out a survey to a little over 100 people and here are the responses:

1. How many times a month do you shop for products online?

Many times a week 28.6%
Once a week 10.7%
Once every two weeks 10.7%
Once a month 35.7%
Almost Never 14.3%

2. Do you go to a retail store first before making your final purchase online?

Yes 42.9%
No 57.1%

3. What factors play a major role in you purchasing a product from a website? (only one answer, choose the most important to you)
graph.jpg
Design 7.1%
Price 42.9%
Design & Price 39.3%
Name of Website (brand) 7.1%
Friend referral 3.6%

4. How do you find the websites you shop at?

Search Engines 82.1%
Word of Mouth 35.7%
Offline Resources 10.7%

5. What price range are the products you shop for the most on average?

$0-$50 32.1%
$51-$100 42.9%
$101-$250 14.3%
$251-$400 7.1%
Over $400 3.6%

6. What makes you return to a website you’ve purchased from before? (choose the most important)

Price 50%
Customer Service 7.1%
Fast Shipping 25%
Quality Product 17.9%

7. How do you prefer to contact a website if you have a question regarding a product?

By phone 46.4%
By e-mail 35.7%
By live chat 17.9%

8. Which websites do you shop at the most?

Standard websites 64.3%
Auction based websites (eBay and Amazon) 32.1%
Shopping Engines (Shopping.com, Shopzilla, etc.) 3.6%

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3D Lego POS Marketing Technology

An awesome new POS Marketing technology!

Thanks too <6F>

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GetUp against Fuel Watch!

Dan Ilic (a friend of mine) has produced this new Ad for GetUp Australia…

Perfect use of humour to spread GetUps cause…

Im sure GetUp was very happy with the response it has received … (Dan was quite proud to get back on Channel Ten)


Ten Late Night News GetUp Fuel Watch Ad from Dan Patmore on Vimeo.

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Facebook kills Top Friends Application

Facebook Rids Top Friends App

So Facebook have suspended the “Top Friends” Application..
This being the 3rd most popular application on the Social Networking Platform…

The Application vanished on the 26th of June… and its Application page is being directed to the Facebook main page…

Facebook said:

We have suspended the Top Friends application while we investigate violations of our Terms of Service. We recognize this is a popular application and don’t take this action lightly.

Inside Facebook in their article: Top Friends Vanishes From Facebook Platform said:

Apparently, Top Friends was allowing access to non-friends’ personal information in a way that violated the TOS. This is a pretty siginificant disciplinary action by Facebook.

I think this great that facebook are taking action towards this type of misconduct, especially against a app with such a large following.. Im sure that this is not the only App that breaches privacy, and would be expecting other applications to face the same penalty…

Just keep in mind when using any social networking platform, they do NOT gurantee your privacy!

[W]e cannot and do not guarantee that User Content you post on the Site will not be viewed by unauthorized persons. We are not responsible for circumvention of any privacy settings or security measures contained on the Site.

Please keep in mind that if you disclose personal information in your profile or when posting comments, messages, photos, videos, Marketplace listings or other items , this information may become publicly available.

Facebook Terms and Conditions

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Weekend Mornings at Balmain



IMG_0267.JPG, originally uploaded by simonnreynolds.

One of my favourite things in the world….

Saturday Mornings, In Balmain….

Little Marionette coffee in the park on a awesome day!

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Social Networking Wars

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Malcolm Gladwell MisMatch

Malcolm Gladwell on Recruitment

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Being Tired or Overworked Is Not a Status Symbol

sleeping

Just read this article over at men.style.com and partially agree to it,

although it is a “style” website, and the article is a bit one sided, it does bring up a good question related to the psychology of the modern white collar

Why do people boast about how hard they work, how tired they are, how many hours overtime they did last night, how they came in on the weekend to work..??

Why do they have to make sure they let EVERYONE know how tired they are?

Are these people scared to lose their job?

Do they think this is some kind of status symbol?

Im sure there was a time, where people just pretended to be good, rather than whining..

“It’s the first thing that comes out of someone’s mouth when you ask them how they’re doing,” says Matthew Moss, 34, a creative director at a marketing agency in Portland, Oregon. “‘Oh, I’m exhausted.‘ The first thing you think is ‘Oh, this guy is tired, which means he’s probably been working really hard.’ Or ‘They’re full of shit.’”

“People use tiredness as a proxy for effort,” says Steve Gravenkemper, an organizational psychologist at Plante & Moran, a consulting and accounting firm based in Detroit. “They say, ‘Gee, I tried real hard even though I didn’t get the result, and you can see that by my exhaustion.’”

Im guilty of doing this myself occasionally, but i can see that no one thinks better of you if you complain how busy or tired you are..

Just try to be happy as much as you can :)

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Use Facebook, to help you Stop Smoking?

Social Networks’ Sway May Be Underestimated – Washington Post

Use Facebook to Quit Smoking

Smoking is a very social activity, people pick up smoking from their friends, they use it as an excuse to socialise at work.. And quiting smoking will depend largely on people around you quitting aswell..

A study published last week in the New England Journal of Medicine, found that online social networks can play a prominent part in people quitting smoking. A person’s desicion to quit is affected by people in their social network and even people they do not know.

Sucessfulness of quitting smoking is often deterimed by social pressures, people tend to quit smoking in groups.

If a spouse quit smoking, the other spouse was 67% less likely to smoke.

If a friend quit, a person was 36% less likely to still light up.

Siblings who quit made it 25% less likely that their brothers and sisters would still smoke.

Co workers were also quite influential especially if the individual works at a small firm.

But people were influenced even when individuals saw other people they don’t even know were quitting, This is were social networks come in..

People who are trying to quit smoking should try to socialise with others who are quitting smoking, and social networks can be an platform for this. Facebook Groups, Forums etc..

UPDATE:

WOMMA Word Blog Covers how social networks change smoking behaviour aswell.

Here are the interesting parts:

* Over the course of 30 years, the number of smokers in the network dropped from 45% to 21%
* Closer relationships (family, co-workers in small companies, etc..) had more influence and impact
* Yet a single person’s quitting seemed to have an effect at least through 3 degrees of separation

Using Social Networks for Social Marketing

The implications of the study on social marketers’ use of social media and social networks is great. Can behavior change experts embrace the use of new digital networks to accelerate the spread of social norms and word of mouth? They will need to let go of some control – a lot of control – to do so but we may just find a way to produce behavior change in something under thirty years.

The report confirms the usefulness of engaging influential groups within a network:

“Moreover, medical and public health interventions to encourage people to quit smoking might be more cost-effective than initially supposed, since health improvements in one person might spread to others. Finally, the isolation of smokers within social networks suggests that blanket policy approaches (e.g., advertising and taxation) may be usefully supplemented by interventions targeting small groups.”

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Social Media in Plain English


Common Crafts next iteration of Explanations in Plain English…
This one i actually found confusing with the whole ice cream referencing..

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